ClientOS terms of service

Effective date: November 7, 2026

1. About these terms

These terms cover access to MapleMark ClientOS, operated by MapleMark Media Inc. ("MapleMark", "we", "us") in Mississauga, Ontario, Canada. ClientOS is an analytics and content-preparation workspace accessed through staff.maplemarkmedia.com and clients.maplemarkmedia.com.

By using ClientOS, you agree to these terms. If you use it for an organization, you must have authority to do so. These terms do not replace a separate written agreement with MapleMark for communications or other professional services.

2. Access and account security

Use only the account and workspaces assigned to you. Staff access and client access have different permissions. A client account does not grant access to other clients' workspaces or to staff administration.

Keep your sign-in details private. Do not share an account, try to bypass access controls, interfere with the service, or access information you are not authorized to use. Tell us at [email protected] if you believe your account or workspace has been accessed without permission.

3. Connected accounts and analytics

Only connect or ask us to connect accounts, properties, channels, pages, or other resources that you are authorized to manage. Authorization takes place through the relevant provider. Available connections depend on the provider's permissions, account eligibility, configuration, and approval requirements. A listed integration is not a promise that it is available for every account.

ClientOS uses read-only analytics connections. Separate official publishing connections, where enabled and authorized, can publish staff-approved content to the selected account. Connecting an account does not authorize a post. Each post requires an authorized staff member to review and approve the exact content, destination, publishing options and any scheduled time. Provider permissions, account eligibility and app approval may limit availability. Data may be delayed, incomplete, unavailable, or changed by the provider. Check important figures against the original provider before relying on them for a decision.

You can ask MapleMark staff to disconnect an analytics service or disable publishing to an account. Disconnecting an analytics service stops future syncing through that connection. Disabling publishing blocks new publishing attempts; a post already submitted may need to be managed on the destination platform. Neither action by itself deletes previously stored workspace history or backups. For data access or deletion requests, see our Privacy Policy.

4. Content and AI-assisted drafts

You must have permission to upload or use any text, images, video, or other material you supply. You keep your existing rights in that material. You authorize MapleMark to store and process it for the workspace and services you request; this does not transfer ownership to MapleMark. Rights in separately commissioned work are governed by the applicable written agreement.

Content prepared in ClientOS remains a draft until an authorized staff member reviews and approves it. Where official publishing is enabled and authorized, ClientOS can send the exact approved content to the selected platform, including at an approved scheduled time. Where it is not available, a person posts the content outside ClientOS. Review facts, rights, context, and suitability before approving or using any draft. An AI recommendation is not permission to publish.

AI-assisted recommendations are currently limited to MapleMark's own workspace and use its stored metrics and public mentions. They may contain errors. Client workspace data is not sent to an AI provider without that client's consent, as described in our Privacy Policy. These terms do not promise future AI features or any particular business result.

5. Privacy and third-party services

Our Privacy Policy explains our collection, use, security, retention, and handling of personal information, including connected-service data and requests to access, correct, export, or delete it. Read it at https://maplemarkmedia.com/privacy-policy.

Connected providers operate separately from MapleMark. Your use of their services remains subject to their terms and policies. ClientOS access does not give you ownership of a provider's data or permission to use material beyond your existing rights.

6. Availability and changes

ClientOS is being developed and configured. Features and integrations may change, and access may be interrupted by maintenance, technical faults, or provider restrictions. These terms do not offer guaranteed uptime, a response-time commitment, or guaranteed analytics, publishing, or marketing results.

These terms do not establish a subscription price, trial, renewal, or payment obligation. Any paid services require a separate agreed scope and payment terms.

7. Ending access

You can ask MapleMark to end your ClientOS access. MapleMark may restrict or end access that is unauthorized, misused, or creates a security risk. Ending access is separate from deleting workspace data and does not cancel a separate service agreement. Contact us about preserving or obtaining your material and about data deletion; the Privacy Policy explains current retention and backup practices.

8. Updates and contact

If these terms change, the updated version and effective date will be posted at the same public address. Contact [email protected] with questions about access, these terms, or a workspace.

MapleMark Media Inc., Mississauga, Ontario, Canada.